He said he was going to give me a full refund but didn't process it, nor answer my emails inquiring about it. To make matters worse, the manager was very rude on the phone and accept no responsibility. They also said that they had tried to contact me many times, which is not true as I haven't received any emails or texts, only one phone message left at 7:24 PM the night of the party (after I had tried to contact them several times). They didn't show up! Then they gave me lame excuses: they denied having any record of my phone call and argued that they didn't know the time of the event (which is irrelevant, as they could have delivered the food at any time that day). phone assured me that the food was going to be at my doorstep the day of the event "with the empanadas warm and ready to serve" she said. After receiving an email confirming the order, I called to discuss delivery details, and the person on the. I placed an order 10 days before a party to be delivered the day of the event.
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